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Compliments and Complaints

As a Member of Saven Financial, you are an owner with a voice. Your feedback is important. It provides insight and perspective for continuous improvement and enables us to address your concerns so we can ensure your experience is the best it can be.

Whether you would like to tell us about a great experience you had or if there is something you are concerned about, we would be happy to hear from you. Please see the options below if you would like to speak with someone from Saven Financial.


Please tell us about the exceptional service you received:

Mail: Saven Financial, division of FirstOntario Credit Union
970 South Service Road, Suite 301
Stoney Creek, ON
L8E 6A2
Phone 1-877-98SAVEN

Please be sure to provide the name(s) of the staff involved so we can be sure to recognize them. Thank you!


We take concerns seriously at Saven Financial and being able to come up with a better solution will ultimately improve our service to all of our Members.

We’re committed to responding to you within two business days with the following information:

  • Acknowledgement that we have received your concern
  • Where possible, we will strive to immediately resolve your concern
  • If further action is required, we will let you know how it is being handled and when you can expect to hear from us
  • If the matter may take a little longer to resolve, we will keep you informed throughout the process

To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.

Step 1

Please have all the necessary information so we can address your matter as quickly as possible. You will need the following details:

  • Your Member identification information
  • Date(s) of occurrence
  • Supporting documents, if any
  • The name(s) of staff involved
  • Your preferred method of reply: mail, email or phone (if phone, when is the best time to call)

Step 2

Please contact the Saven Service Centre at 1-877-98SAVEN to express your concern. Our staff will do their best to help as quickly as they can.

Step 3

If the Saven Service Centre was unable to provide a resolution, you may wish to escalate your concern to the Manager of our Service Centre:

Jesse Otta
Manager, Member Service Centre
905-688-7428 ext. 1421

Step 4

If the Manager is unable to provide a resolution, you may wish to escalate your concern to:

Michele Lennox
Senior Manager, Alternate Delivery Channel Services
905-688-4828 ex 1421

Step 5

If your concern has not been addressed to your satisfaction, you may wish to contact the Financial Services Regulatory Authority of Ontario.

Telephone 416-250-7250
Toll free 1-800-668-0128
Mail: Financial Services Regulatory Authority of Ontario
25 Sheppard Avenue West, Suite 100
Toronto, ON
M2N 6S6


As a division of FirstOntario Credit Union, Saven Financial is committed to protecting your privacy and safeguarding your personal and financial information. If you have concerns related to privacy, please contact our privacy officer.

To learn more about our commitment to your privacy, please refer to our privacy page.

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Your voice shapes our service!